Occasionally, you may receive an error message while viewing the variable analytics charts.
This might happen if:
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You are analyzing data early in the month and you haven’t received a chargeback yet. Once you receive a chargeback, the charts will populate.
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You are trying to filter for information that isn’t applicable to the given variable. For example, trying to monitor billing cycle information for a merchant account that doesn’t process recurring payments.
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The password and/or username associated with the given portal has expired and unable to receive your data.
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Your portal doesn't have an integration with the platform that contains the data needed to populate the chart. Read this user guide to learn more.