Each variable analytics chart provides unique information that can help identify the underlying cause of your chargebacks. This insight can help you solve issues at their source and prevent more chargebacks.
The Chargebacks by BIN chart maps payment disputes back to the bank that issued the customer’s card.
This insight can help you identify differences in issuer preferences and expectations that are causing an increase in disputes.
Various features allow you to analyze this chart’s data in greater detail and learn more about your chargebacks.
The bottom of your chart lists some details: BIN, bank name, chargeback count, and percentage of the total.
The default for this section is to display data for the BIN that issued the most chargebacks. However, if you hover over a different slice of the pie chart, the information at the bottom will update.
The default setting for your Chargebacks by BIN chart is to show data for your entire portfolio. However, you have the ability to filter your data and break it down by different sources. For example, maybe you want to view chargeback counts by a particular merchant account or processor.
-
Click Entire Portfolio to add a filter (MID, Processor, etc.).
-
In the second dropdown list, select specific processors or merchant accounts to analyze.
The data displayed in your charts is limited to activity that took place during the time you specified in the Date Range Selector. If you update the date range, the data will adjust.
The default time frame for the Date Range Selector is This Month (month-to-date activity). If you’d like to analyze data during a different time frame, click the date in the upper right corner of any page. How Do I Change the Date Range For My Reports and Charts? explains how to customize your date ranges.
There is a BIN chart for prevention data. It shows the BINs that have most dispute activity.
-
Expand the sidebar on the left side of the screen.
-
Click on the Prevention page.
-
Scroll down to the BIN chart.
The following are common questions that users have. If you have a question that isn't covered here, let us know.