There is a Notifications feature that can send you emails about your prevention alert data. If you aren’t receiving reports as regularly as you expected, please check the following things.
Chargeback portal offers two types of notifications: reports and threshold notifications. The reports will export your prevention alert data and send a CSV to your inbox any time you have new alerts that need to be processed. The threshold notifications will send an email only when certain conditions have been reached.
To enroll in prevention alert reports, follow these steps.
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Click the "Notifications" tab on the sidebar.
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Check the box for "Send Daily Prevention Report."
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Enter your email address and click the "+" icon to save your information.
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Add any additional emails with the same process.
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Look in your junk or spam folder to see if your reports are automatically being filtered by your email provider.
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Add our email to your address book or contact list to route future emails directly to your inbox.
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If you use an email forwarding service, check to make sure your settings are configured properly.