There is a Notifications feature that can send you emails with your chargeback data. If you aren’t receiving reports as regularly as you expected, please check the following things:
Your chargeback portal offers two types of notifications: reports and threshold notifications.
The reports will export your month-to-date chargeback data and send a CSV to your inbox. The threshold notifications will send an email only when certain conditions are met (such as when your chargeback ratio exceeds 1%).
To enroll in reports, follow these steps.
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Click the "Notifications" tab on the sidebar.
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Check the box for "Send Daily Chargeback Report"
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Enter your email address and click the "+" icon to save your information.
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Add any additional emails with the same process.
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Look in your junk or spam folder to see if your reports are automatically being filtered by your email provider.
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Add the chargeback portal email to your address book or contact list to route future emails directly to your inbox.
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If you use an email forwarding service, check to make sure your settings are configured properly.